Property Reconstruction Services in Manitoba 

Once mitigation is complete (the emergency work to stabilize your property and prevent further damage), your file will be reviewed by both your Project Manager and your insurance adjuster. A detailed scope of repairs is then prepared for the damaged areas, which allows us to provide a quote to your insurance company.

After submission, we must wait for your insurer to review and approve the scope of repairs before reconstruction can begin. During this stage, your Project Manager will keep you updated on progress and notify you as soon as approvals are received so the rebuild can move forward.

A deductible is the portion of your insurance claim that is not covered by your policy and must be paid out-of-pocket by you as the policyholder. In other words, it’s the amount you are responsible for before your insurance coverage applies to the rest of the claim.

The amount of your deductible is set by your policy and will be confirmed by your insurance adjuster.

In most cases, your deductible is paid directly to Priority Restoration if we are performing the restoration services. The deductible amount is then subtracted from the invoice we submit to your insurance company.

Always confirm the deductible amount with your insurance adjuster so you know exactly what to expect before your claim is finalized.

Yes. Your Project Coordinator will provide you with a detailed repair schedule so you know what to expect throughout the reconstruction process.

Some items on the schedule may be listed as tentative if material selections have not yet been finalized or if we are waiting on confirmation of delivery dates. Your Project Coordinator will keep you updated on any changes to ensure your project stays on track.

While we coordinate your restoration, there are a few simple steps you can take to help avoid delays and keep the project running smoothly:

• Keep children and pets away from work areas for safety.
• Leave drying and deodorizing equipment running until removed.
• Respond promptly to questions and approvals from us and your adjuster.
• Make material selections early to prevent back-order delays.
• Discuss upgrades or changes during scope development, since they may require approvals and affect timelines.

Yes. In addition to our permanent staff, Priority Restoration works with vetted subcontractors to complete certain aspects of restoration and rebuild projects. Before becoming an approved vendor, each subcontractor must provide proof of insurance, Workers Compensation (WCB) coverage, and safety documentation that meets our strict criteria.

This process ensures that every subcontractor we partner with is fully qualified, compliant, and able to deliver work to the same high standards as our in-house team.

At Priority Restoration, we work with a network of trusted trades and subcontractors who have been fully vetted for safety, insurance, and WCB compliance. This ensures consistent quality of work and helps keep your project on schedule.

It’s your home or business, and you do have the right to choose who works there. However, if you decide to bring in your own tradespeople, we recommend discussing this with your insurance adjuster. In some cases, a cashout option may be arranged so you can manage that portion of the work with the trade of your choice.

Please note: Priority Restoration cannot provide a warranty on any work not completed by our staff or approved vendors.

While we do everything possible to keep your project on schedule, some factors outside our control may cause delays, including:

• High-volume claim periods such as major storm or flood seasons
• Material shortages or back-ordered items from suppliers
• Insurance company approvals for estimates or scope of work
• Permit applications and approvals
• Building code issues or required upgrades
• Access limitations or scheduling conflicts
• Repairs to the original cause of loss (e.g., plumbing or structural issues)

Your Project Manager and Project Coordinator will keep you informed at every stage and work to minimize delays while ensuring your restoration is completed to the highest standards.

After your scope of work is approved and we receive your signed work authorization form and deductible payment, our team will coordinate with you to schedule the start of repairs.

You will be provided with a schedule of work so you know what to expect at each stage. In some cases, you may also be asked to make selections such as flooring, cabinetry, tile, or paint colors before reconstruction can begin.

Every project is unique, and timelines vary depending on factors such as material availability, insurance approvals, and the overall scope of repairs. Your Project Manager can provide a general estimate for the timeline, while your Project Coordinator will supply a detailed schedule once the project moves into the reconstruction phase.

Yes. A detailed scope of repairs and estimate is prepared by Priority Restoration and submitted to your insurance company for review and approval.

Once it has been approved, you can request a copy directly from your insurance adjuster. Your Project Manager can also review the scope of repairs with you and explain the process so you understand what work has been approved before reconstruction begins.

During the reconstruction phase, you will be asked to select materials such as flooring, paint, cabinetry, countertops, and tile. The earlier these selections are made, the smoother the process will be, since certain products — such as flooring — can take up to six weeks for delivery.

Specialty or custom items may take even longer, so making timely decisions helps keep your restoration project on schedule and prevents unnecessary delays. Your Project Coordinator will guide you through the selection process to ensure everything is ordered and ready when construction begins.

A construction permit (also called a building permit) is official approval from your city or municipality that allows you to begin a construction, renovation, or repair project. Permits ensure the work complies with local building codes and safety standards.

Whether you need a permit depends on the type of work being done. Major projects such as structural changes, electrical or plumbing work, additions, or large-scale renovations usually require a permit. Smaller cosmetic updates — like painting, replacing flooring, or installing cabinets — typically do not.

At Priority Restoration, we will handle applying for any required permits on your behalf. In some cases, the municipality may require your signature as the homeowner or property owner before issuing the permit. Your Project Manager will guide you through this process to ensure all approvals are in place.

Yes, you can request upgrades or additional renovations during your insurance claim. Our team will work with you to establish a budget and clear goals for any upgrades to your home or business.

Keep in mind that insurance only covers the replacement of materials with like kind and quality. You will be responsible for paying the difference in cost for upgraded or premium selections. For private work, a 50% deposit is required before repairs can begin, based on the agreed-upon estimate.

Please note that additional upgrades are subject to material availability and our team’s scheduling capacity. Your Project Manager can guide you through the options to help you make the best decision.

Your insurance company approves repairs only for the areas of your home or business that were damaged in the claim. Priority Restoration’s responsibility is to restore your property to its pre-loss condition by following the approved scope of work.

If you would like to reallocate part of your budget or make changes outside of the approved scope, these requests must be submitted to your insurance adjuster for consideration. In some cases, you may also choose to complete non-claim-related repairs or upgrades privately, in which case our team can provide a separate estimate.

Yes. On larger projects, a final walk-through inspection is automatically scheduled to ensure all repairs meet our quality standards and your expectations.

For smaller projects, a final inspection can be arranged at your request. If you notice any deficiencies or concerns, we will review them with you and schedule repairs promptly to ensure your property is fully restored.

During your claim, your Project Manager and Project Coordinator are committed to clear and timely communication. We aim to return your calls and emails within one business day to keep you updated and ensure your questions are answered promptly.

At Priority Restoration, our goal is to provide every client with a 10/10 customer experience. If you feel your concerns are not being addressed, you can escalate the issue directly to our Customer Service Manager by emailing customerservice@priorityrestoration.com or calling 204-786-3344.

Your feedback helps us improve, and we are committed to resolving issues quickly and fairly.

In Winnipeg, the short summer season creates a limited window for exterior restoration work, especially following widespread weather events like hailstorms. While we prioritize and complete emergency or temporary repairs right away, final exterior repairs may need to be scheduled into the following season due to weather constraints and limited trade availability.

At Priority Restoration, we take pride in delivering high-quality work by partnering only with reputable, vetted subcontractors through our internal vendor program. This ensures top-tier workmanship but can limit the number of exterior projects we can complete during peak periods.

Once all repairs are finished, we’ll ask you to sign a Certificate of Completion. This document confirms to your insurance company that the restoration work is complete and that you are satisfied with the results.

If anything does not meet your expectations, we encourage you to let us know right away. The sooner we’re made aware, the quicker we can address concerns and make things right before finalizing the claim.

Yes. Priority Restoration provides a one-year warranty on workmanship starting from the date your claim is completed. This warranty covers the quality of our repair work but does not apply to conditions caused by normal wear and tear.

In some cases, your insurance company may offer an extended warranty period when you use an approved contractor like Priority Restoration. Your insurance adjuster can confirm if an extended warranty timeline applies to your policy.

Insurance restoration projects are often complex and require a team of specialized professionals to ensure your home or business is restored to the highest standards. Depending on the stage of your project, you may see:

• Project Managers overseeing your claim and guiding communication
• Project Coordinators managing scheduling, documentation, and client updates during the rebuild
• Site Supervisors coordinating on-site work
• Restoration Technicians handling water extraction, drying, and cleaning
• Carpenters and skilled trades completing reconstruction
• Subcontractors brought in for specialized services such as electrical, plumbing, or HVAC

While many people may be involved, your primary point of contact will change depending on the stage of your project:

• During the initial emergency response, you will work directly with your Project Manager.
• During the rebuild and reconstruction phase, your Project Coordinator will be your main contact, ensuring timelines, trades, and communication are managed smoothly.