Fire & Smoke Damage Restoration Service in Manitoba

The first step is to call your insurance provider’s after-hours claims service line (if available) to open a claim. If you can’t reach your insurer, you can call your broker for assistance.

No matter what, you can always call Priority Restoration 24/7 at 204-786-3344 to begin emergency services immediately — regardless of claim status. Acting quickly helps reduce damage and control costs.

If you prefer, we also offer private restoration options. A Project Manager will review scope, costs, and timelines with you before work begins so you can make an informed decision.

During the emergency mitigation phase, our restoration professionals focus on stabilizing your property and

preventing further damage. Depending on the type and extent of the loss, this may include:

• Extracting water from affected areas
• Removing damaged drywall, flooring, insulation, or other materials
• Performing asbestos testing when required by law
• Installing specialized drying and dehumidification equipment

In some cases, contents from the affected area may need to be removed for protection. Certain items may be transported to our secure facility for professional cleaning, storage, or processing.

Your Project Manager will explain what is required in your specific situation and keep you updated throughout the process. Every claim is unique, and our response is tailored to the needs of your property to ensure a safe and effective restoration.

No. As long as you allow us to install a lockbox on your property, our team can access the site as needed to keep the project on schedule without disrupting your workday or personal appointments.

You can trust Priority Restoration, our carefully screened employees, and our vetted subcontractors to worprofessionally, safely, and respectfully in your home while you go about your day.

In most cases, yes — you can remain in your home during the mitigation or repair process. However, this will depend on the location and extent of the damage, as well as whether specialized work such as asbestos abatement is required.

Your insurance company and Project Manager will review your specific situation and advise you on whether it is safe for you and your family to stay in the home. If temporary relocation is needed, they will help guide you through the process.

Your insurance provider and adjuster are the only ones who decide what is or isn’t covered under your policy. Priority Restoration does not make coverage decisions.

While your claim is under review, we can perform essential mitigation services such as water extraction, drying, or securing your property to prevent further damage. Please note that if your claim is not approved, you are responsible for the cost of this work. To help keep expenses low, we perform only the minimum necessary mitigation until coverage is confirmed.

If you choose to delay work until coverage is confirmed, you are still responsible for taking reasonable steps to prevent additional damage to your home or business, as required under most insurance policies.

A cause of loss is the specific event that damages your home or business — for example, a ruptured hot water tank, hail damage to a roof, or a fire caused by a faulty appliance.

It’s important to understand that while insurance policies usually do not cover repair or replacement of the cause itself, the damage that results from the cause may be covered under your policy. In some cases, the cause of loss must be retained for further investigation. Do not dispose of it until your adjuster or restoration contractor confirms it is safe to do so.

At Priority Restoration, we inspect your property, help identify the cause of loss, and provide a detailed damage assessment and report to your insurance adjuster.

Priority Restoration is an industry leader in mould remediation and asbestos abatement for residential, commercial, industrial, and institutional clients. Our specially trained Project Managers understand the risks associated with hazardous materials and will work with you to develop a safe, customized remediation plan for your property.

We also coordinate with your insurance provider to determine coverage, as not all mould or asbestos removal may be included under every policy. Regardless of coverage, our team ensures that all remediation work is performed to the highest standards of safety, compliance, and quality.

If your home or business was built before 1990, asbestos testing is legally required before certain building materials can be disturbed during restoration or renovation. Common materials that may contain asbestos include drywall compound, flooring, insulation, ceiling texture, and pipe wrap.

Taking samples ensures that any work is completed safely and in compliance with provincial regulations. If asbestos is found, it must be properly removed by trained professionals before repairs can continue.

Priority Restoration is certified in asbestos handling and abatement, and our team will guide you through the process to ensure your property is restored safely and according to all health and safety standards.

We also coordinate with your insurance provider to determine coverage, as not all mould or asbestos removal may be included under every policy. Regardless of coverage, our team ensures that all remediation work is performed to the highest standards of safety, compliance, and quality.

Even if your home has been renovated, asbestos testing is still required unless you can provide clear documentation showing when the renovations were completed and that all original asbestos-containing materials were removed.

This is because many renovations involve painting over existing drywall, installing new flooring over old flooring, or leaving some original materials in place. Without verified testing records, there is no way to confirm whether asbestos may still be present in concealed layers of your home.

By law, restoration contractors must take samples in any home built before 1990 to ensure safety and compliance. Priority Restoration follows all provincial health and safety regulations to protect you, your family, and our workers.

Our specially trained staff will carefully assess, photograph, and document your belongings affected by fire, water, or mould damage. Items that require further care will be safely packed out and transported to our secure contents facility, where they can be professionally cleaned, restored, and stored until they are ready to be returned to you.

Yes. Any contents that cannot be restored on-site will be carefully packed out and transported to our 40,000 sq. ft. facility, where our team will clean, deodorize, and restore them using specialized equipment. Once processed, your belongings are kept in our climate-controlled storage facility until they are ready to be returned to you.

If your items were not directly affected by the loss, we may still remove them to protect them during the repair process. These items will be stored safely on-site, in a secure storage pod, or at our facility until restoration work is complete

Any contents that are damaged beyond restoration are deemed non-restorable. These items are documented on a schedule of loss, which is provided to both you and your insurance adjuster. Once an item is confirmed as non-restorable, we require authorization from you and your adjuster before it can be disposed of.

Perishable goods, such as food items, are listed and disposed of immediately for health and safety reasons. Your insurance company will work with you directly on the replacement of non-restorable items, if applicable.

If you need access to certain belongings immediately, such as clothing or laundry items, we can process them at our facility with an expedited 24-hour turnaround. Please let your Project Manager know which items you require urgently — these will be tagged as rush and prioritized for cleaning.

If it is safe for you to enter your home, we may ask you to place rush laundry items on the beds for easy identification and processing.

To make the process easier, we provide you with a detailed Take-Along List of items that should be packed and removed from your home. These typically include essentials such as passports, cash, medications, school textbooks, and jewelry.

Some items may require replacement (for example, prescriptions, which your pharmacist can refill) or specialized cleaning (such as jewelry) before they can be used again. While our team can assist in processing valuables like jewelry, we recommend removing them yourself first to ensure they are accounted for. We can then document, clean, and return them quickly for safe keeping or immediate use.

There are also items that cannot be packed or transported to our facility, referred to as the Non-Transportable List. Examples include live household plants, gasoline, food, and firearms. Your Project Manager will guide you on how to safely store or dispose of these items yourself.

You can request items from storage with 48 hours’ notice. To process your request, you’ll need to provide the box number from your contents inventory list.

We encourage you to review your in-storage list carefully and request any other items you may need at the same time — for example, if the season is changing and you’ll require winter clothing. Because our storage system is designed for long-term safekeeping, it takes time to carefully retrieve and reprocess items.

Please note: your insurance company may limit how many storage requests you can make as part of your claim. Your Project Manager can guide you on this process to ensure you get what you need while keeping your claim on track.

NON TRANSPORTABLE ITEMS

CLIENT TAKE ALONG LIST

Insurance restoration projects are often complex and require a team of specialized professionals to ensure your home or business is restored to the highest standards. Depending on the stage of your project, you may see:

• Project Managers overseeing your claim and guiding communication
• Project Coordinators managing scheduling, documentation, and client updates during the rebuild
• Site Supervisors coordinating on-site work
• Restoration Technicians handling water extraction, drying, and cleaning
• Carpenters and skilled trades completing reconstruction
• Subcontractors brought in for specialized services such as electrical, plumbing, or HVAC

While many people may be involved, your primary point of contact will change depending on the stage of your project:

• During the initial emergency response, you will work directly with your Project Manager.
• During the rebuild and reconstruction phase, your Project Coordinator will be your main contact, ensuring timelines, trades, and communication are managed smoothly.

During your claim, your Project Manager and Project Coordinator are committed to clear and timely communication. We aim to return your calls and emails within one business day to keep you updated and ensure your questions are answered promptly.

At Priority Restoration, our goal is to provide every client with a 10/10 customer experience. If you feel your concerns are not being addressed, you can escalate the issue directly to our Customer Service Manager by emailing customerservice@priorityrestoration.com or calling 204-786-3344.

Your feedback helps us improve, and we are committed to resolving issues quickly and fairly.